Terms of Sale


The website www.gravinaparquetshop.com is managed and owned by Gravina Parquet Group Srl, with headquarters in Gravina in Puglia (Ba) in via Benedetto Croce 9 – (PIP area) (hereinafter Seller).

These General Conditions of Sale have as their object the regulation of the purchase of products made remotely, via computer network, from the site www.gravinaparquetshop.com (hereinafter the Site).

All purchases of products made from the Site by users who access it (hereinafter the Customers), therefore, are governed by these General Conditions as well as, in the case of Consumers (meaning by the latter those who act for purposes unrelated to the business , commercial, craft or professional possibly carried out), by the Consumer Code (Legislative Decree n.206/2005), section II Distance contracts and by the rules on electronic commerce (Legislative Decree n.70/2003).

By sending the confirmation of his purchase order electronically, the Customer unconditionally accepts and undertakes to observe these General Conditions, declaring that he has read all the information provided to him during the purchase procedure and that he has fully accepted these General and Payment Conditions transcribed below.

The Customer, therefore, is invited to carefully examine online, before confirming any purchase, these General Conditions and, once the online purchase procedure provided by the Site has been completed, to print and/or keep them according to the preferred methods. The forwarding of the order confirmation, therefore, implies full knowledge of these General Conditions and their full acceptance. The Site may modify, at any time and without notice, the content of these General Conditions and, therefore, the General Conditions published on the Site at the time the Customer sends the purchase order will apply to purchase orders. .


www.gravinaparquetshop.com is a telematic site that offers the possibility to purchase the products present and available in the electronic catalog present at www.gravinaparquetshop.com (hereinafter the Products).

The Customer can purchase the Products as illustrated and described in detail online in the relative technical/information sheets contained on the Site, respecting the technical access procedures illustrated therein. The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and implies complete knowledge and full acceptance of these General Conditions. The order sent by the Customer must be completed in its entirety and must contain the elements necessary for the identification of the Customer, the products ordered and the indication of the place of delivery, under penalty of nullity.

The correct receipt of the Customer's proposal is confirmed by the Seller through an automatic reply sent to the e-mail address communicated by the Customer and only confirms the correct receipt of the proposal within the information systems.

Before confirming the purchase, the customer will be given a summary of the unit cost of each selected product, the total cost of the purchase with evidence of taxes and the related delivery costs. The Customer, therefore, after having checked the summary of the order and carried out the necessary checks, will confirm the payment transaction.

The contract stipulated between the Seller and the Customer must be considered concluded with the acceptance, even if only partial, of the order by the Seller. This acceptance is considered tacit, unless otherwise communicated in any way to the Customer.

Any right of the Customer to compensation for damages or indemnity is excluded as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance or fulfilment, even partial, of an order.


All the prices of the Products are clearly indicated on the Site and are inclusive of VAT only. Some Products are present on the site but may not be added to the cart or purchased due to lack of availability.

The prices of the Products listed on the Site are subject to change at any time and without notice, it being understood that, limited to orders being accepted or accepted as above by the Seller, the General Conditions in force at the time the order is sent by part of the Customer, except for orders that are not accepted.

Delivery times vary according to the Products and the destination area.

The cost of each shipment, the amount of which may vary based on the weight of the package and the place of destination of the Products, is added to the total price of the products and is clearly indicated to the Customer, through the Site, before concluding the Contract of Purchase.

The visual representation of the products offered, where available, has the sole purpose of presenting them for sale, without any guarantee or commitment on the part of the Seller regarding the exact correspondence of the image depicted on the Site with the real product.

In the event of a difference between the product image and the description in the product data sheet, the description in the data sheet always prevails.


The purchased Products will be delivered to the address indicated by the Customer. Deliveries of the Products will take place on working days or from Monday to Friday, during normal office hours, excluding holidays.

For the issuance of the invoice, the information provided by the Customer is valid and no variation of the data will be possible following the issuance of the invoice itself.

Delivery is considered completed when the product is made available to the customer. Before collecting the product, the Customer is required to check that the packaging is intact, undamaged and in any case not altered and that the number of pieces delivered corresponds to what is indicated in the transport document. Any damage to the packaging or to the products or mismatch of the pieces/packages must be immediately notified by the Customer, by contacting Customer Service or another person in charge or by calling 080.326.62.37.

In the event of non-delivery of the product due to the absence of the recipient at the specified address, the courier will send a notification email and will attempt delivery the next day. If delivery is not possible the next day due to the recipient's absence, Customer Service or another employee will attempt to contact the Customer to schedule a new delivery. In the event that Customer Service or another person in charge fails to contact the Customer within 2 (two) days, the Products covered by the order will be returned to the Seller and the order will be automatically cancelled. In this case, the Customer is required to reimburse the Seller for double shipping costs (outward to the Customer and return to the Seller).

The delivery of the Products may be split, in whole or in part, without any notice and/or assumption of responsibility by the Seller, in the presence of cases of force majeure, unavailability of means of transport as well as unforeseeable and/or inevitable events which cause a delay in deliveries or make deliveries impossible or difficult. In such cases, it will be the Seller's responsibility to provide prompt communication by sending an email to the email address indicated by the Customer.


Payment for the Products purchased and the relative delivery costs must be made by the Customer upon forwarding the purchase order confirmation by Credit Card available and indicated online, PayPal, or in advance by bank transfer.

In payments by credit card or PayPal, the transaction takes place online and no credit card information is transferred. The data relating to the order is transmitted encrypted according to the SSL (Secure Socket Layer) system which guarantees maximum security of data transmission according to current regulations.

The goods will be sent to the Customer upon payment received, ascertained and collected through the banking system.


Pursuant to Legislative Decree n.206/05, the Customer having the status of Consumer has the right to withdraw from the Purchase Contract, without having to provide any reason and without any penalty, within 14 days of delivery of the Products.

To exercise this right, the Consumer Customer must send a written communication by registered letter with acknowledgment of receipt to the Seller at its registered office, indicated in the previous article 1), indicating the product or products for which it intends to exercise the Right of Withdrawal, provided that they are intact. Returns must be made to the following address: Via Benedetto Croce 9 – (PIP area)

By law, the shipping costs relating to the return of the goods are charged to the customer. The shipment, until the certificate of receipt in the Seller's warehouse, is under the complete responsibility of the Customer.

The integrity of the product is an essential condition to be able to exercise the Right of Withdrawal.

Once the integrity of the returned product has been verified, the Seller will reimburse the Customer for the entire amount already paid, or part of it if the withdrawal is partial, within 30 days of the return of the goods, through a procedure agreed between the Seller and the Customer, without prejudice to any repair costs for ascertained damage to the original packaging.


The Products offered on the Site comply with the national and community legislation in force in Italy. The images and colors of the products published on the Site may differ from the real ones, also due to the local settings of the systems and/or tools used to display them.

In the event of a lack of conformity of the products purchased with respect to the description published on the Site and in the event of a faulty or defective product, the Customer has the right to a refund or replacement of the non-conforming goods, free of charge for returning the product to the sender.

Any malfunction or lack of conformity of the products must be reported within ten (10) days of receipt of the goods. The written report must be attached by the Customer when the defective product is returned.

A communication will follow from the Seller with an indication of the refund method, excluding any further liability of the Seller, for any reason.

The defective or broken product, in order to be replaced, must, at the time of return, be complete with the packaging and all the accessories and any documentation received from the Customer at the time of purchase. The Seller reserves the right to verify the actual existence of the defects reported by the Customer and to replace them only after this check.


Any complaint must be addressed to the Seller at its registered office, indicated in the previous article 1), by registered letter with return receipt. Failing this, the complaints will not be considered valid and effective and will not be followed up on.


All the products presented on the www.gravinaparquetshop.com website benefit from a legal guarantee for lack of conformity, in accordance with current legislation. The products of all the brands present on www.gravinaparquetshop.com report technical specifications that come from the original catalogs of the suppliers.

The measurements of the Products are approximate.

The colors of the materials and finishes are purely indicative because they are subject to the tolerances of printing processes and display means, therefore they do not give the right to any type of dispute.

www.gravinaparquetshop.com reserves the right to make technical and/or aesthetic modifications aimed at improving its Products, without any notice.


Customer data is processed by the Seller in accordance with the provisions of current legislation on the protection of personal data, as specified in the information in the specifically dedicated section, called "Privacy Policy".


Any disputes relating to the interpretation and execution of the contracts stipulated in compliance with these General Conditions will be resolved before the Judicial Authority of Matera and Italian law will be applied. Only for the case of "Consumer" customers will be competent the Judge identified by law and applicable the legislation established by law.

Pursuant to and for the purposes of articles 1341 and 1342 of the Civil Code, the Customer, after having taken careful and specific knowledge and vision, expressly approves and accepts the following clauses: