Return and Refund

Return and Refund

In the event that goods arrive that do not comply with what is indicated on the site, the customer will have to return the goods to Gravina Parquet Group Srl , which will replace it and reimburse the costs of shipping. For the withdrawal to be possible, the product must be intact and returned in its packaging original, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc...);

Returns of non-compliant goods must be reported to Gravina Parquet Group Srl within days immediately following delivery, by sending an email to indicating the non-compliant goods and having received a confirmation email from Gravina Parquet Group Srl .

Once the goods have arrived at Gravina Parquet Group Srl , after a quick verification, the correct goods will be sent back to you or if not available we will refund.

Pursuant to LEGISLATIVE DECREE 21 February 2014, n. 21 – Implementation of Directive 2011/83/EU on the rights of consumers, amending directives 93/13/EEC and 1999/44/EC and repealing directives 85/577/EEC and 97/7/EC. (14G00033) – Art. 1: Amendments to the Consumer Code in implementation of Directive 2011/83/EU on the rights of consumers – Art. 59.: Exceptions to the right of withdrawal

  1. The right of withdrawal referred to in articles from 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in relation to:
  2. the supply of goods which are likely to deteriorate or expire rapidly.

  3. any customs charges, if present for the return of the goods, will be the sole responsibility of the Customer.
  4. Gravina Parquet Group will not be liable in any way for damage, theft or loss during or in any case depending on the return shipment.

" laws all of the LEGISLATIVE DECREE of 21 February 2014